Terms and Conditions
These terms apply to orders placed on eternalceramicsbd.com, which is run by Eternal Ceramics, House 08, Road 20, Sector 7, Uttara, Dhaka 1230, Bangladesh. By placing an order you agree to them.
Orders and confirmation
After you place an order, our team calls you to confirm it and the delivery charge. We may cancel an order we cannot confirm, an item that is out of stock, or an order with a clear pricing error. If you already paid online for a cancelled order, you get a full refund as set out in our Return and Refund Policy.
Prices and payment
Prices are in Bangladeshi taka (BDT) and the total, including delivery, is shown before you place the order. You can pay by cash on delivery, or online through SSLCommerz (bKash, Nagad, Rocket and other mobile banking, Visa, Mastercard, American Express and internet banking). Online payments are processed on SSLCommerz's secure payment page; we never see or store your card number, PIN or mobile banking password.
Delivery
Delivery within 3 days inside Dhaka and 5–7 days outside Dhaka after confirmation. Times can be longer during holidays, bad weather or courier delays. Please check the parcel when it arrives. See our Shipping page for details.
Damage, returns and refunds
Our Return and Refund Policy explains what to do if an item arrives damaged, wrong or missing, and how and when refunds are paid.
Products
We show each product as accurately as we can. Colours and glaze can look slightly different on screens, and handmade or glazed pieces can have small natural variations.
Changes and law
We may update these terms; the version on this page when you order applies to that order. These terms are governed by the laws of Bangladesh. For any question, contact us through the Contact page.