Return and Refund Policy
If something is wrong with your order, contact us quickly with your order number and photos, and we will put it right.
Check your parcel on delivery
Please open and check your order when it arrives. If any piece is broken, wrong or missing, tell us within 48 hours of delivery through WhatsApp or phone (see the Contact page), with your order number and clear photos or an unboxing video.
Broken in transit
If a piece is broken in transit, we replace that piece free of charge, or refund it if we cannot replace it.
Wrong or missing items
If you received the wrong item or an item is missing, we send the correct item free of charge, or refund it if it is not available.
Change of mind
For hygiene and breakage reasons, unused items can be returned for a change of mind only when agreed with our team before you send them back, in the original packaging and within 3 days of delivery. The return delivery cost is paid by the customer.
Cancelling an order
You can cancel any time before the order is dispatched. If you paid online, the full amount is refunded.
How and when refunds are paid
Once a refund is approved, it is completed within 7–10 working days. Online payments are refunded to the same card, mobile banking or bank account you paid with, through SSLCommerz. Cash-on-delivery payments are refunded by bKash or bank transfer to the customer's own account.