Delivery,
Return & Replacement
Policy
Delivery Policy
- Delivery Area: Our online ceramic tableware brand delivers to all major cities and towns in Bangladesh.
- Delivery Time: We aim to deliver your orders within 5-7 business days after your order has been confirmed. Please note that delivery times may vary depending on your location and any unforeseen circumstances.
- Shipping Charges: We offer free shipping only inside Dhaka. In case of deliveries outside Dhaka City, Delivery charge will be applicable based on Product weight, size etc.
- Order Tracking: We provide you with a tracking number once your order has been dispatched so that you can track the status of your delivery.
- Delivery Methods: We use trusted and reliable courier services to ensure your orders are delivered safely and securely.
- Delivery Confirmation: We require a signature upon delivery to ensure that your orders have been received by you or a trusted representative.
- Order Cancellation: Once an order has been confirmed, it cannot be canceled. However, if you receive a damaged or defective product, you may contact our customer service team to request a return or exchange.
- Delivery Delays: In case of any unforeseen delays, we will inform you via email or phone as soon as possible.
We strive to provide our customers with a smooth and hassle-free delivery experience. If you have any further questions or concerns regarding our delivery policy, please don’t hesitate to contact our customer service team.
Return & Replacement Policy
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- We do not accept any return, modification or replacement after departure of the product from our warehouse.
- If product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request in our webasite, facebook page or instagram page inbox. We will response according to our observations on the validity of your request.
- Free replacement will be provide if delivered product is found damaged, faulty, incorrect or incomplete.
- Return/replacement request must be done within 72 hours after receiving the product.
Valid reasons for return/replacement:
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
